HOW LONG IS THE DELIVERY TIME?
Our goal is to ship your items as soon as possible, often the same day! Delivery times can vary between 1-3 days, depending on where you live and how high our order volume is. Please note that delivery times may be longer during holidays and promotions.
If you choose Postnord, it will be delivered as a parcel letter directly to your mailbox. DHL will be delivered to agents.

HOW DO I RETURN/EXCHANGE AN ITEM?
We offer a 14-day return policy from the date you receive your order. We also offer free size exchanges. To receive a full refund, the item must of course be unused, only tried on. Labels and original packaging must be present. Make sure you are clean and do not leave deodorant residue, makeup, animal hair, etc. on the garment. Go to Returns & Change and enter your order number and then follow the simple steps in the app.

I WANT TO KNOW THE LATEST NEWS FROM GAVELO!
Have fun! Sign up for our newsletter then you will receive exclusive offers and other discounts. Also follow us on Instagram and Facebook!

WILL I RECEIVE AN ORDER CONFIRMATION WHEN I PLACE MY ORDER?
Yes, once you have completed your shopping and placed your order, we will send an order confirmation to the email address you provided when you placed your order. If you have not received a confirmation, please check your spam folder or contact us at store@gavelo.se.

ARE THERE ANY TAXES OR OTHER COSTS?
Orders to countries outside the EU may be subject to VAT, import charges and/or taxes. These charges are added when your order reaches the country of delivery. Packages are shipped in accordance with the Incoterm Delivered Duties Unpaid (DDU). This means that we do not handle VAT/taxes/import charges for orders outside the EU and we cannot therefore predict what possible costs may be incurred. If your order is subject to these types of charges, these must be paid in order for your order to pass customs in the relevant country. Please contact Customs in your country for further information.