What personal data do we process about you?
The information we collect and process about you may include your name, personal ID number, email address, phone number, home address, shipping and payment card billing address, IP address, login details, search criteria and shopping history.
How do we collect the personal data?
We collect personal information about you when you place an order, use our customer support, interact with us in any other way, such as via social media, or subscribe to our newsletter. When registering, subscribing or using our services, your personal data will be processed in line with this policy.
Why do we collect this data?
We use your personal data to ensure we provide you the best possible service and provided you have accepted it, to tell you about our products and offerings. Our processing will always be in compliance with privacy laws.
Your personal data will be used primarily to provide you the products or information you have asked for. We may process the information you provide for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit, debit or other payment card verification and screening; (v) debt collection; (viii) advertising and marketing for us, (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services.
We may also use your personal information to send you marketing updates, provided you have consented to receiving such updates.
Lawfulness of processing
We process your personal data that we collect as part of the purchase as it is necessary for the performance of the contract. When you contact us through email or via our chat service, we process any personal data you provide us, based on legitimate interest. When we send you marketing material, we do that based on your consent. Some of your personal data we will also process to fulfill a legal obligation, such as e.g. book keeping.
Our own cookies: We use our cookies solely for the cash register, possibility to choose VAT and language. The cookies are cleared as soon as you close your browser. The cookies cannot be connected to any specific individual, they are anonymous and are only used for statistical purposes.
Third party cookies: We collect, and use third parties such as Google Analytics to collect and share with us, information from visitors to our website to establish how people use our website. This helps us improve the services we offer and enable us to send targeted marketing.
How long do we store your data?
Your personal information won’t be stored longer than necessary to provide you with our products and services or to fulfil a legal obligation. To provide some examples, if you have an account with us we will store your information until you choose to delete your account. If you purchase products from us without being logged in, we will store your personal information in relation to the purchase a maximum of 36 months from your last purchase to be able to fulfill your rights of complaints. For customer support purposes we will store the information until the issue has been solved.
With whom do we share your personal data?
We may also share your information with companies or entities that are data controllers themselves, in relation to your personal data. Examples of such companies or entities may be law enforcement agencies, logistic companies such as e.g. PostNord and payment solution providers such as e.g. Klarna and Paypal.
Where is your personal data processed?
When we use your information as described in this policy, we only process it within the borders of the European Union and EES.
How do we protect your personal data?
When processing your personal data we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require.
Right to know what data is being processed
With reasonable time intervals, you may request an extract of all the personal information we process about you. We will process your request without unnecessary delay and within a month. To ensure that we send the information to the correct person we will send it to your legally registered address.
Right to correction, limitation or erasure of data
If you discover that any of the personal data we process about you is wrong, you have the right to request that the information is corrected. You also have the right to request that we erase data that we are processing about you. If we correct or erase data, we will inform the companies with whom we have shared the information, about the actions we have taken, provided this does not mean an undue burden for us. We will also inform you with whom we have shared the information. You can also request a temporary limitation of the processing, e.g. if you have requested correction of some personal data, you can request that we limit the processing during the time we are processing your request for correction.
You have the right to receive all information we process about you in a structured way, for the purpose of transferring this data to a third party. This applies to all data that we are processing with our contract or your consent as legal basis. However, it does not apply to information that we are obligated to process under law.
When exercising your rights as laid out in this section, you should contact Gavelo by using the contact details below.
SE 663 41 Hammarö