Once we receive your order we will send you an order confirmation as soon as possible via email. This contains full information about your order. If something is wrong is your order, please contact firstname.lastname@example.org immediately with your order number attached.
By accessing the website or placing an order you agree to be bound by all the terms and conditions. We reserve the right to revise these terms without prior notice to you.
You have the right to return and exchange products within 14 days after recieving the product, assuming that the product has not been used and is in good condition.
Delivery and cancellations
Gavelo ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting Gavelo’s customer service at email@example.com within 14 days from receiving the goods provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to Gavelo will be on you.
Charges for toll and taxes might be charged by the authorities in the receiving country depending on the legislation in that country. Such charges shall be paid by the customer.
In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Gavelo by email. If a product has been discontinued Gavelo has the right to cancel the purchase and refund the paid amount to the customer. Gavelo will notify the customer of a replacement or equivalent products if available.
Governing law and jurisdiction
Gavelo is responsible for the processing of the personal information our customers provide to us in accordance with the Personal Data Act. This data will be processed in order to maintain good customer relations through catalogs, DM, SMS, Mail, and for other marketing purposes. You can always contact us to request correction or deletion of your customer data.
Lawfulness of processing
We process your personal data that we collect as part of the purchase as it is necessary for the performance of the contract. When you contact us through email or via our chat service, we process any personal data you provide us, based on legitimate interest. When we send you marketing material, we do that based on your consent. Some of your personal data we will also process to fulfill a legal obligation, such as e.g. book keeping.
Our own cookies: We use our cookies solely for the cash register, possibility to choose VAT and language. The cookies are cleared as soon as you close your browser. The cookies cannot be connected to any specific individual, they are anonymous and are only used for statistical purposes.
Third party cookies: We collect, and use third parties such as Google Analytics to collect and share with us, information from visitors to our website to establish how people use our website. This helps us improve the services we offer and enable us to send targeted marketing.