Terms of purchase

Gavelo.com is operated and owned by Gavelo AB, org. No. 559008-1005, (hereinafter referred to as “Gavelo”). You can contact Gavelo by phone or email. These general terms and conditions (Terms) apply to purchases on, and use of, the website. www.gavelo.com, for delivery in Sweden.  Gavelo reserves the right to change these Terms at any time by posting changes online, without prior notice to you. You are responsible for regularly checking online information to be aware of any changes in a timely manner. Your continued use Gavelo.com after posting changes, it means you accept the changed Terms of Use.

Ordering
You must be at least 18 years old or have parental permission to shop at gavelo.com.
You select the products you want to buy and put them in the "shopping cart". You can change the contents of the shopping cart right up until the time of ordering and you can check the contents of the cart and the cost of the products at any time. When you have confirmed the purchase by sending your order, you have also accepted our Terms and Conditions and thus placed a binding order.  

Once we have received your order, we will send you an order confirmation via email. This contains complete information about your order.

Price change
Gavelo reserves the right to change or correct prices on paid orders. If this results in a higher price than your order, you have the right to cancel the order. If a stated price for an item is clearly incorrect, Gavelo may cancel the purchase and refund the money to you instead. 

Deliveries and cancellations
Deliveries are made in cooperation with Post Nord and its partners in other countries or DHL. Gavelo is only obliged to deliver goods that are available in Gavelo's warehouse. If a product is not available in stock, Gavelo will contact you and refund any amount paid without undue delay. 

If you as a customer experience that the delivery of a product is so delayed that you no longer wish to make the purchase, it is your responsibility to cancel the order. If the shipment has already been sent, you must accept the order. A cancellation is not valid until you have received a confirmation via email from Gavelo. If a product is no longer sold, Gavelo has the right to cancel the purchase and make a refund. Gavelo will notify the customer of a returnable product or if equivalent products are available.

Unclaimed packages
For ordered goods that are not collected and are returned, a fee of 350 SEK to cover shipping, packaging and administration costs.

Buy through a retailer
If you have purchased Gavelo products from a retailer, you should contact the retailer/store for questions about exchanges and complaints.

Second-hand purchases
If you have purchased used Gavelo products from another private individual, we unfortunately cannot help you with exchanges or complaints.

Returns
You have the right to return an order within 14 days of receiving it. This right applies, however, provided that the product is in an unchanged condition. Returns should be sent to Gavelo AB, Aminogatan 34, 431 53 Molndal Sweden. Return cost 69 SEK is non-refundable.  Please note that all returned items must be in the same condition as when you received the item, and must be sent with all tags, packaging, etc. Please include your order number. If a shipment is damaged during transport to you, Gavelo must be contacted within 14 days of receiving the shipment.

If you have paid for your order with a Klarna invoice and need to return goods, we recommend that you pause your invoice. The easiest way to do this is via the “My Klarna” service. “My Klarna” is also available as an app. When we receive your return, we will adjust the invoice and you will receive a confirmation from Klarna via email. It is not possible to pause the invoice after the specified due date. By pausing the invoice, you will not be left with any money and an updated invoice will be sent out when the return has been processed.

Important! As a customer you are always responsible for your invoice being paid according to the stated due date even if you have returned one or more goods (applies to the entire invoice amount). You cannot deduct the value of the returned goods yourself or wait to pay until your return has been processed and your invoice adjusted. Gavelo AB stands not for any fees p.g.a. late payment.

Complaints
Your purchase is covered by the Consumer Purchase Act. This means that you can either have a faulty product repaired, replaced, refunded or a price reduction depending on the actual situation. It is required that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other event that caused the damage. Only original defects are covered by the right of complaint; the right of complaint does not, for example, cover defects caused by normal wear and tear.

You must make a complaint within a "reasonable time" after you have discovered a defect in the product. We recommend that you make a complaint as soon as possible and no later than two (2) months after the defect has been discovered. You can make a complaint by contacting us by email at store@gavelo.se. 

In order for us to assess your complaint, we will ask you for the following:

1. Send us a brief description of how the damage or defect occurred. 

2. To document the defect, you must send pictures along with the description. The defect must be clearly visible in at least one of the pictures. 

3. Send the pictures via email to store@gavelo.se

4. Also note the order number of the product.

5. Once we have received a complete report, we will process your complaint as soon as possible. 

Prices
All prices in Swedish kronor that you are looking at Gavelo.com is including 25% VAT.
Deliveries to countries that are not members of the EU may be subject to special VAT and customs obligations.
All discounts and offers with a validity period are only valid during the specified time period. Purchases made outside of a discount or offer period cannot be adjusted afterwards.

Violations
If you abuse your obligations under these Terms and Conditions, Gavelo may report this to the police. The following are examples of what is considered a material breach:

·       Orders placed in someone else's name without their consent will be reported to the police. 

·       Orders where Gavelo suspects a crime.

Payment matters

We partner with Klarna, which provides the following payment methods:

• Invoice via Klarna Invoice.
• Part payment with Klarna
• Direct payment via Handelsbanken, Nordea, SEB and Swedbank
• Card payment with Visa and Mastercard

The purchase consists of two steps. In the first step, you confirm your purchase by pressing "buy". In the next step, you choose how you want to pay. The options available are Klarna invoice, Klarna account, card payment or direct payment via the bank. You can contact Klarna on 08-120 120 10.

You can also choose to pay via express checkout. Shop PayAlternatively, you can choose to pay via PayPal. 

Taxes or other costs

Orders to countries outside the EU may be subject to VAT, import charges and/or taxes. These charges are added when your order reaches the country of delivery. Packages are shipped in accordance with the Incoterm Delivered Duties Unpaid (DDU). This means that we do not handle VAT/taxes/import charges for orders outside the EU and we cannot therefore predict what any charges may be incurred. If your order is subject to these types of charges, these must be paid in order for your order to pass customs in the relevant country. Please contact the Customs in your country for further information.

Responsibility
Apart from what is stated in the Terms and Conditions and, for Customers who are private individuals, the Consumer Services Act, Gavelo has no liability for errors, deficiencies or delays. Gavelo is not liable for any direct or indirect damage.

Force majeure
Gavelo shall be exempt from liability for damages or other penalties resulting from circumstances beyond Gavelo's control. Such circumstances include government intervention, new or amended legislation, war, fire, flood, work stoppages, prohibitions, restrictions, sabotage, poor transport and weather conditions, non-delivery from suppliers or Gavelo or its partners being exposed to criminal activity.

Ownership
All products remain the property of Gavelo until full payment is made.

Applicable law and jurisdiction

Swedish law applies to these terms and your use of this website. Disputes arising from these Terms and Conditions shall be settled by a general court in Sweden.

About the website

 Personal data processing

Gavelo AB, corporate ID no. 559008-1005, (Gavelo) is responsible for the processing of the personal data that our customers provide to us in accordance with the data protection legislation in force in Sweden at any time. On gavelo.com Gavelo processes name, e-mail, address and other information that you as a private individual have provided when registering or ordering, where applicable also personal identification number. Gavelo also processes information about your order and purchase. The purpose of the processing is, among other things, to be able to fulfill the agreement with you, to send information and, if you have approved it, to send marketing and personal offers via, for example, e-mail or letter.

For full information about how we at Gavelo process your personal data, please see our Data protection policy. 

The personal data is processed during the time you have a relationship with Gavelo and for a period of time thereafter when you may return with questions and the like regarding orders or delivery. 

You can notify Gavelo that your personal data should not be used for marketing purposes. If you wish to terminate your relationship with Gavelo immediately after purchase and delivery, Gavelo will be grateful to receive information about this. For correction of incorrect personal data, please refer to store@gavelo.se. 

You have the right to request information regarding the personal data being processed in writing once per calendar year.

As a private individual, by accepting the Terms and Conditions, you consent to Gavelo's processing of personal data as described above.  

Intellectual property rights

All intellectual property rights on gavelo.com belongs to Gavelo.This means that all use of Gavelo.com or its content that constitutes a use other than such use that falls within one of your actions regarding orders, administration and use of services related to your purchase of Gavelo products requires prior written permission from Gavelo. This means, for example, that any copying or storage of content from gavelo.com, in whole or in part, for purposes other than your personal, non-commercial use, requires prior written permission from Gavelo. This restriction includes, but is not limited to, trademarks, company names, product names, images, photos, graphic design elements, and information about Gavelo's products.

Changes

Gavelo has the right to make all kinds of changes to gavelo.com , without prior notice. Product images and other information are intended to reflect the product as closely as possible. We disclaim any errors that may appear on the page and cannot guarantee that all images accurately reflect the actual appearance of the product. The images are for illustrative purposes only. The quality of the images may also vary depending on the color settings on your computer.

About cookies

Gavelo.com uses cookies. A cookie is a small text file that a visited website requests to be saved on your computer. Cookies are used to give visitors access to various features, the information can also be used to track a visitor's browsing.   

We use so-called session cookies to be able to offer the webshop service and your browser must accept cookies in order for you to be able to add items to the shopping cart. Session cookies store a unique ID for the visit to gavelo.comCookies on gavelo.com used to identify your shopping cart, save information about you in an order, to keep statistics on visitors to gavelo.com and to display advertisements on gavelo.com and on other websites. The session cookie disappears when you are inactive or when you close your browser.  

If you object to the storage of cookies, you can deactivate the function by going to "settings" in your browser. Gavelo cannot guarantee that all functions on Gavelo.com then it works as intended.